Error with new account signup

Incident Report for Roadmunk

Resolved

This incident has been resolved.
Posted Apr 04, 2023 - 20:48 UTC

Update

A fix has been implemented and we are monitoring the results.

Existing customers are not impacted at all. New accounts may continue to be impacted.
Posted Apr 03, 2023 - 20:45 UTC

Update

A fix has been implemented and we are monitoring the results.

Existing customers are not impacted at all. New accounts may continue to be impacted.
Posted Apr 03, 2023 - 16:59 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Existing customers are not impacted at all. New accounts may continue to be impacted.
Posted Apr 03, 2023 - 16:41 UTC

Identified

The issue has been identified and a fix is being implemented.

Existing customers as well as invites are not impacted at all.
Posted Apr 03, 2023 - 15:45 UTC

Update

We are continuing to investigate this issue.

Existing customers as well as invites are not impacted at all.
Posted Apr 03, 2023 - 15:25 UTC

Update

We are continuing to investigate this issue.

Existing customers as well as invites are not impacted at all.
Posted Apr 03, 2023 - 15:02 UTC

Update

We have observed an elevated error rate for new account signups. We are continuing to investigate this issue.

Existing customers as well as invites are not impacted at all.
Posted Apr 03, 2023 - 14:51 UTC

Investigating

We are currently investigating this issue.

Existing customers as well as invites are not impacted at all.
Posted Apr 03, 2023 - 14:39 UTC
This incident affected: Authentication.