This is an example incident
Resolved

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Wed, Feb 17, 2021, 10:34 PM
(4 years ago)
·
Affected components

No components marked as affected

Updates

Investigating

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Wed, Feb 17, 2021, 10:34 PM

Resolved

Empathize with those affected and let them know everything is operating as normal.

Wed, Feb 17, 2021, 10:08 PM(25 minutes earlier)

Identified

As you continue to work through the incident, update your customers frequently.

Wed, Feb 17, 2021, 10:04 PM

Monitoring

Let your users know once a fix is in place, and keep communication clear and precise.

Wed, Feb 17, 2021, 09:58 PM
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